DAHLIA SALE TERMS & CONDITIONS

All dahlia tubers are sold as individual tubers with at least one viable eye guaranteed. These are identified at the time of division, not necessarily at the time of shipping.

Shopping Cart

Items in your shopping cart are not reserved and not considered yours until the sale is complete. We understand the frustration of having a tuber disappear from your cart during check out and apologize if this happens, however there isn’t any way for us to mitigate this. We have however chosen what we feel is the best ecommerce platform to facilitate a speedy check out to reduce the likelihood of this happening.

What Tubers Can Look Like

Tubers are the vessels for dahlia varietal DNA. They are not destined for beauty pageants, nor does a pretty tuber guarantee a pretty plant.  They came from the dirt and will return to the dirt.  There's nothing glamorous about how they look.

Some tubers are grown from cuttings and pots, some may be smaller and twisted- but we assure you they will grow big, beautiful plants. 

Tubers can be the size of a AA battery or thumb. This is the best size to grow plants. The smaller size allows the tuber to put out feeder roots earlier and commence growing faster. Big, fat, long tubers can be cut in half due to their obnoxious length. They can be a little bit slower to get started. They will get there eventually, but because they are starchy and basically feed off of themselves- they can take forever.

A knick or pitchfork cut is just fine. This will not inhibit the growth of your dahlia. Skin peeling or missing around the neck of the tuber is ok.  This happens during the digging or washing process and the water knocks off the skin. We often cut off the ends of tubers to ensure there are no signs of rot. This does not affect the growth of the tuber.

Some tubers may be wrinkly. This is generally varietal, and they will still grow. Some are pencil thin, again, it’s usually varietal and they will still grow. Some tubers have long necks, while some have no necks at all, and eyes grow right on the round near the crown.

Tubers only need a viable eye to grow. We want you to have a beautiful, healthy plant and will not ship anything that is at risk of not giving you exactly that.

Many tubers were sprouting at time of packing and sprouts may have broken off during this process or during shipping.  This can result in multiple shoots being sent up in its place.  DO NOT be alarmed by this.  This is the tubers' natural reaction to damaged or broken sprouts and is not a sign of gall.

Long sprouts can be planted as is, or cut off close to the tuber and allowed to grow a new, stronger shoot.

Product Satisfaction:

We value our customers and want everyone to be happy with the product you receive from us. We guarantee that each tuber will have at least one viable eye. Please remember that some varieties will eye up sooner than others, please be patient. Upon receiving your order please inspect your tuber(s) immediately and contact us via email (angie@partridgeberryfarmstead.ca) within 7 days if you have any concerns. Please understand that we can NOT be held responsible for improper storage once the tuber is in your possession, weather & growing conditions, pest damage, or plant performance. We are unable to offer store credit or replacements after 7 days of receipt.

Damages & Issues

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

If, do to unforeseen circumstances we lose stock (power/storage failure, tuber rot) and are unable to fulfill your order, you will be notified as soon as we are aware and provided with the following options: refund, substitution, or credit for the following year. We do hold back stock to give us a buffer, however unforeseen circumstances are just that, unforeseen.

In the event your order arrives damaged or if you receive the wrong item, please reach out and we will determine if you are eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Plant Health & Disclaimer

We care deeply about the plant health and maintain high standards throughout the growing season.  All tools are disinfected been plants when cutting or dividing to minimize any risk of disease.  Anything suspicious is culled immediately. 

That said we do  not virus test our plants, and we cannot guarantee they are completely disease free.  Environmental conditions and natural variations can affect cutting and tuber health.  By purchasing, you acknowledge and accept these conditions.

Please note we are not responsible for plant health once your cuttings have been delivered and I do not offer refunds or replacements on plants showing viral symptoms.